Effective date: May 8, 2026
Folloy is one hundred percent free. There’s nothing to refund in dollars. This page exists to explain how we handle delivery problems on free orders.
What you paid: nothing
We don’t charge for any service on this site. There’s no checkout, no credit-card form, no subscription. So in the strictest sense there’s nothing to refund. But the daily quota slot you used to place the order has real value — it’s the only thing standing between you and another order — so this page covers how we restore that.
When we restore your quota slot
- Order failed before any delivery — automatic restore. The status page shows “Failed” with a reason; your daily slot is freed within minutes.
- Order canceled by you within five minutes of placing — automatic restore via the cancel button on the success page (only available within the first five minutes).
- Order completed but delivered less than fifty percent of the requested quantity — automatic partial restore (proportional). For example, if you requested 100 followers and got 30, your slot is restored at 70% — you can place a smaller follow-up order without waiting until tomorrow.
- Target became unreachable mid-delivery (post deleted, account set private) — partial restore for whatever didn’t deliver. The status page shows “Partial.”
When we don’t restore
- Order completed successfully — your quota slot was used as intended; nothing to restore.
- Order delivered the requested quantity, but the engagement looks different than you expected — for example, you wanted “real-looking” followers and some look like new accounts. We don’t restore in this case; expectation mismatch isn’t the same as failure.
- You used the order to harass someone — we don’t restore quota for terms violations, and we may ban you. See the terms of service.
- Followers dropped off after delivery — some attrition is normal across all delivery sources. We don’t restore for natural drop-off; if drop-off is dramatically worse than typical (e.g. 80% in twenty-four hours), email support and we’ll review.
How to request a manual review
If automatic restore didn’t trigger and you think it should have, email support@folloy.com with your order ID and a one-paragraph description of what went wrong. Include screenshots if relevant. We respond within two business days; verified cases get the slot restored manually plus a small bonus credit.